CONTACT US
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Have a question or need help with accessibility? Our team is here to assist you every step of the way.
AS
AllyShield Support
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Hi, we need WCAG 2.2 AA compliance for our SaaS platform.
Absolutely! AllyShield can scan your entire app and generate a detailed remediation plan.
How long does the initial audit take?
Most scans complete in under 5 minutes. You'll get a full report with prioritized fixes.
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Reply target: within 1 business day
Real humans, no tickets lost
SUPPORT
Frequently Asked Questions
Our support team is available Monday through Friday, 9 AM to 6 PM EST. Enterprise customers have access to 24/7 priority support with dedicated account managers.
Standard support inquiries receive a response within 24 hours. Enterprise customers benefit from a 4-hour SLA. Critical bug reports are triaged within 2 hours.
Select "Bug Report" in the contact form above and include steps to reproduce, your browser/OS, and any relevant screenshots. Our engineering team will investigate promptly.
Yes! Use the "Feature Request" option in our contact form. We review every request and prioritize based on customer demand and accessibility impact.
All paid plans include guided onboarding. Enterprise customers get a dedicated implementation specialist and custom training sessions for their team.
You can cancel anytime from your dashboard. Monthly plans end at the current billing cycle. Annual plans can be refunded pro-rata within the first 30 days.
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